We’re Hiring: Virtual Hygiene Coordinator / Front Desk Assistant
We’re Hiring: Virtual Hygiene Coordinator / Front Desk Assistant
(On-Site – Night Shift / U.S.-Based Company)
Ahmedabad, India | US Shift
Job description
Company Overview :
Smyl Manatee is a leading dental clinic located in Bradenton, FL, dedicated to providing comprehensive dental care. Under the guidance of Dr. Nish Patel, we specialize in general, cosmetic, and restorative dentistry, ensuring high-quality and patient-focused services for families in our community.
Summary:Â
Smyl Manatee is seeking a proactive and detail-oriented Virtual Hygiene Coordinator to join our remote support team for a U.S.-based dental office. This role includes managing dental hygiene schedules, patient communication, insurance verification, and assisting with virtual front-desk tasks.
Key Responsibilities:
Manage and confirm daily hygiene appointments (target: 10 hygiene + 2 new patients/day)
Reactivate inactive patients via phone outreach
Perform pre-appointment checks: paperwork, insurance, and account status
Perform post-appointment verifications: scheduling, claim submissions, clinical notes
Assist with incoming calls (e.g., appointment confirmations, treatment clarifications)
Handle outgoing follow-up and appointment confirmation calls
Key Performance Indicators (KPIs):
Maintain full hygiene schedules
Keep broken appointments below 3%
Reactivate inactive patients
Promote and convert patients to SCP membership plans
Requirements:
Strong verbal and written English communication skills
Basic understanding of dental terminology (training provided)
Proficiency in using scheduling software and spreadsheets
Excellent attention to detail and time management
Work Hours:
Monday to Friday | Evening/Night Shift (aligned with U.S. time zones)
Job Type: Full-time
Benefits:
Paid time off
Schedule:
Monday to Friday
US shift
Ability to commute/relocate:
Thaltej, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
US healthcare industry: 1 year (Preferred)
healthcare industry: 2 years (Required)
Language:
English (Required)
Location:
Thaltej, Ahmedabad, Gujarat (Required)
Shift availability:
Night Shift (Required)