Company Overview

Smyl Manatee is a leading dental clinic in Bradenton, FL, dedicated to providing comprehensive dental care. Guided by Dr. Nish Patel, we specialize in general, cosmetic, and restorative dentistry, offering high-quality, patient-focused services for families in our community.

Job Summary
We are looking for a proactive and detail-oriented Virtual Hygiene Coordinator / Front Desk Assistant to join our team supporting a U.S.-based dental office.
This role involves managing hygiene schedules, patient communication, insurance verification, and assisting with virtual front-desk tasks.

Key Responsibilities

• Manage & confirm daily hygiene appointments (target: 10 hygiene + 2 new patients/day)

• Reactivate inactive patients via phone outreach

• Perform pre-appointment checks (paperwork, insurance, account status)

• Perform post-appointment verifications (scheduling, claim submissions, clinical notes)

• Assist with incoming calls (appointment confirmations, treatment clarifications)

• Handle outgoing follow-up & appointment confirmation calls

Key Performance Indicators (KPIs)

• Maintain full hygiene schedules

• Keep broken appointments below 3%

• Reactivate inactive patients

• Promote & convert patients to SCP membership plans,

Requirements

• Strong verbal & written English communication skills

• Basic understanding of dental terminology (training provided)

• Proficiency in scheduling software & spreadsheets

• Excellent attention to detail & time management

Work Hours:

• Monday to Friday
• Evening/Night Shift (aligned with U.S. time zones)
  Job Type: Full-time

Additional Details

• Ability to commute/relocate: Thaltej, Ahmedabad, Gujarat (Required)
• Experience:
  

  • U.S. healthcare industry: 1 year (Preferred)

  • Healthcare industry: 2 years (Required)

  • Language: English (Required)

  • Shift Availability: Night shift (Required)

  • Work Location: In person

  • Expected Start Date: 07/21/2025

How to Apply

📧 Send your updated resume to: HR@smylmanatee.com
👉 Include the job title in the subject line for quick processing.